Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Lingua Hub handles personal data in connection with its website, course enquiries, enrolment, small-group language courses, online consultations, and related support services.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01 · Purpose

How We Use Data

We use personal data to respond to enquiries, screen starting levels, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange lessons, process payments, provide guided practice, prepare written learning plans and progress summaries, maintain attendance and administrative records, support online lesson delivery, handle service communications, and meet legal, accounting, and security obligations.

Processing is limited to operating the website and delivering course services.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, booking and communications providers, website hosting and technical support services, and online lesson platform providers that help us operate the business. Where a third party processes data on our behalf, we expect it to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations, or where disclosure is necessary to protect our rights, users, staff, or the security of our services. We may also share information in connection with fraud prevention, dispute resolution, or enforcement of our terms.

Legal disclosure is limited to what is reasonably required.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances. Some requests may be declined where we must keep information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for processing.

To make a privacy request, please use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and to locate the relevant records. If a request is complex or incomplete, we may need additional time or clarification before responding.

We may need to verify identity before acting on a request.

We retain personal data for the period needed to manage enquiries, enrolment, teaching records, payments, progress reviews, dispute handling, and legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate, subject to any lawful retention requirement.

We keep data only for as long as it is needed for the stated purpose or legal recordkeeping.

We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal requirements. The revised version will apply from the date it is posted, and we may provide additional notice where a change is material.

We review this notice when our practices or legal obligations change.
Data category

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, enrolment records, timetable preferences, payment-related records, attendance information, lesson participation notes, progress review records, and technical data from website or online lesson use. Where needed for online lessons, we may also process device and connection details that support access to the session.

The categories collected depend on inquiry, enrolment, and course participation.
Collection source

How We Collect Data

We receive personal data directly from you when you make an inquiry, complete level screening, confirm course terms, enrol, or join lessons and reviews. We also obtain data from communications by phone, email, contact form, or online consultation, and from systems used to operate the website, manage bookings, and deliver online lessons.

Information comes from users, course activity, and basic website or platform interactions.
Cookie type

Cookies We Use

We may use essential cookies to support site operation, security, and form handling, and functional cookies to remember basic preferences. Where used, analytics cookies help us understand site performance and improve navigation. Cookies may be session-based or persistent depending on their purpose.

Cookie use is kept to standard operational and analytical functions.
User control

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Some cookies are necessary for basic site functions, and disabling them may affect form submission, session continuity, or other features used to support enquiries and online services.

Browser settings can usually limit or block non-essential cookies.
Privacy Contact

Contact Details

Privacy email
help@studiokeyfruit.digital
Telephone
+852 5170 7282
Mailing address
Macdonnell Road, Mid-Levels, Mid-Levels, Hong Kong
Privacy contact
Contact Page

Use the contact details below for privacy questions, requests, or complaints.

Contact Page